FAQ - 1app

1app FAQ

Frequently Asked Questions

1app stands for your personal Virtual Top-Up. It is an online vending platform for Airtime recharges and Data bundle purchase on all network services in Nigeria.

1app is reliable, fast and easy to use VTU vending platform with a good support service.

We sell airtime and data bundle to our customers at the cheapest rate compare to other platforms.

Registration on 1app is simple and free. All you need to do is to navigate to the button or click here to register.

Once you've registered, you will be redirected to your account dashboard and you can start making airtime and data purchase at the cheapest prices

No it is not compulsory, but it is highly recommended you register on 1app for the following reasons:

  1. You will be able to manage your account.
  2. All our registered customers get notifications first for our services discounts and bonuses.
  3. You can easily manage your account wallet by adding your card, this makes your purchase easy and fast.

The referral box on the registration page is optional. You can fill the field if you are referred by anyone and you have his or her referral code.

To fund your account wallet follow these steps:

  1. Login to your account using your login credentials. On your dashboard, click on the Fund wallet button, type in the amount you want to fund your account with.
  2. Choose your payment method e.g via debit/ATM card, then click on continue.
  3. On the next page, choose your mode of payment as with Card. Then type your debit card number (12 digit number on your card), Validity date e.g 04/30, and CVV (3 digit number at the back of the debit card) to the box provided for each.
  4. NOTE: You can select the Remember this card next time box to save your time from going through the process again next time you need to fund your wallet, then type your phone no and email address.
  5. Then click the button to validate your card. Once the card is valid, click button
  6. Choose the method you wish to receive the OTP for the transaction and click submit. To confirm you are making the transaction type in the OTP code sent to your phone or email. Once this is confirmed, your account wallet will be funded.

  • On your dashboard, click on the buy airtime or buy data bundle button to make the purchase. Then type the amount of airtime/data bundle to purchase, Network provider, Phone number, then click
  • Choose your payment method either through your account wallet or debit card. Once your payment is confirmed, the phone no will be credited with the airtime

Recovery of your account login credential is easy with 1app. To recover your password, follow the steps below:

  1. Log on to www.accounts.1app.online/password-reset
  2. On the password recovery page, you can recover your login credentials (password) via email or phone.
  3. Once your preferred method is chosen, you will need to submit the phone no or email address you registered on 1app with.
  4. Once information is verified to be valid, a message will be sent to your phone if you select phone verification or email if you select verification via email.
  5. Click on the recovery link in your email and you will be redirected to type your reset password OR type in the One-Time-Password code sent to your phone to reset your password.
  6. Once the new reset password is validated, you have successfully recovered your account, you can now continue to login to your account with the new password.